What we offer
Our comprehensive database support packages cover all aspects to give maximum availability and compliance.
Installation and configuration
Upgrades and patches
Cloud databases and migration
Backup and disaster recovery
Proactive Monitoring & KPI
Bespoke coding
Why choose us?
We can support your database installation – Oracle, SQL Server, MySQL or Postgres. The team has a wide breadth of experience going back to 1994 with early Oracle and SQL Server releases up to the current versions. We have experience with both DBA and development processes so understand both aspects. Our SLA support contracts give peace of mind that you have the right expertise available at the right time.
1
Flexible Support
Our contracts are tailored to your requirements but we offer standard database support with options for upgrades and patching. An optional add-on manages Oracle dataguard or SQL Server AlwaysOn if your environment uses these components.
2
Proactive Monitoring
Our dedicated DBA team uses our monitoring and alerts to support the database along with a regular monthly health check that checks logs and trends within the database and gives any advisory changes to keep the system in top performance.
3
Dependable Team
Our team of professional DBAs hold qualifications from Oracle & Microsoft and are constantly expanding their skill sets with the latest qualifications in order to provide reliable support across a variety of platforms and providers.
Customise your support plan
We customise support to meet your needs with any combination of
SLA
Response Time
- 2 Hours
- 4 Hours
- 8 Hours
- Next Business Day
COVERAGE
Hours Covered
- Mon-Fri 8am-6pm
- 7 Days 8am-6pm
- Mon-Fri 24 hours
- 7 days 24 hours
Options
specific additions
- Windows/Linux OS
- Non-Live Environments
- Bespoke hours
- Contracted days