CYBERD@N LTD
the right expertise at the right time


Oracle & MS SQL Server Database Support

Server Rack
Our database services are tailored to your requirements so you don't pay for more than you need.

We can include regular support items in a standard contract and ad hoc elements, for example, database upgrade, as part of a time bank or one off project costs. 

  • Installation and configuration
  • Upgrade database
  • Patch application
  • Capacity planning
  • Migration from one database to another
  • Backup and recovery setup and testing
  • Disaster recovery planning and testing
  • Performance tuning
  • 24/7 monitoring of KPI
  • Troubleshooting
  • Third party liaison to resolve application issues
  • Bespoke coding
  • Cloud databases
We can support your database installation - Oracle, SQL Server, MySQL or Postgres.  The team has a wide breadth of experience going back to 1994 with early Oracle releases up to the current versions. We have experience with both DBA and development process so see both sides of applications. Our SLA support contracts give peace of mind that you have the right expertise available at the right time.

Databases we can support:-
  • Oracle
  • MS SQL Server
  • MySQL
  • PostGres

We currently support many UK retail chain back-end databases for warehouse operations,  Further Education Colleges and small/medium businesses.
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SLA Response Options

Mon-Fri 8am-6pm
2hr
4hr
6hr

24/7/365
2hr
4hr
6hr

We offer a time to response since the fix is dependent upon the issue/solution .
CYBERDAN offers support contracts on maintaining your database environment and keeping your business working. We offer SLA with 2hr, 4hr, 6hr response times and can cover 24/7 or business hours Mon-Fri 8am-6pm.

Our contracts are tailored to your requirements but we offer standard database support with options for upgrades and patching. An optional add-on manages Oracle dataguard or MS Log shipping if your environment uses these components.

Our dedicated DBA team uses our monitoring and alerts to support the database along with a regular health check that checks logs and trends within the database and gives any advisory changes to keep the system in top performance.
 
Backups are checked daily for completion and rectified should a problem arise. We can also setup a disaster recovery restore process to test backups and document procedures, so that everyone is aware of what to do and how long it will take should a disaster happen.
 

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Windows or Linux?

We can support these databases* on Windows or Linux platforms and also offer support of those operating systems too.


*MS SQL Server on MS Windows only